Title
Deleting the Appealed Special Tax Assessment for property at 466 PORTLAND AVENUE. (File No. CG1904A1, Assessment No. 190144)
Hearing Date(s)
Date of LH: 1/30/2020; 2/06/2020
Time of LH: 10:00 AM
Date of CPH: 3/25/2020
Tax Assessment Worksheet
Postcard Returned by: Katherine & David Griffith
Cost: $136.13
Hauling Service(s) Provided: Garbage Service; Jul 1 - Sep 30 2019
Type of Order/Fee: Trash Hauling
Billing Time Period: 3rd Quarter of 2019 (July 1 - September 30)
Invoice Date(s): July 1 - September 30
Returned Mail/Notice Concerns?:
Stated Reason for Appeal (if given): Two carts were ordered at the inception of the citywide garbage program. At the time of delivery, the driver interpreted my husband's remark that we didn't really need two carts as a refusal of the second cart. Full and timely payment for both carts was made for three quarters. From December until July, multiple requests by telephone and in writing to provide the missing cart were ignored by Highland Sanitation. In July, a request was made to the city as a last resort to assist in getting the missing (paid for) cart delivered as all other attempts had been ignored. After another (strident) telephone call to Highland the missing cart was finally delivered the first week in July. Witholding payment for the cart that took 7 months to get delivered and requesting credit or a refund is the only lever I have to protest the total lack of responsiveess and dismal lack of customer service on the part of Highland Sanitation. I cannot take my business elsewhere.
Staff Comments: Highland Sanitation confirmed that the second cart had been delivered on July 11, 2019. Therefore, resident was receiving services for both a small 35 gallon and medium 64-gallon cart. Staff recommends approval of the assessment.
Body
WHEREAS, the Office of Financial Services Real Estate Section has attached to this Council File both a report of completion outlining the costs and fees associated with Collection of Deli...
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