Title
Ratifying the Appealed Special Tax Assessment for property at 1501 ELEANOR AVENUE. (File No. CG2103A1, Assessment No. 210110)
Hearing Date(s)
Date of LH: 10/07/2021; 10/14/2021
Time of LH: 9:00 AM
Date of CPH: 11/17/2021
Tax Assessment Worksheet
Postcard Returned by: Rebekah Levreau
Cost: $217.58
Hauling Service(s) Provided: Unpaid Garbage bill; April 1 - June 30 2021 Service Period
Type of Order/Fee: Trash Hauling
Billing Time Period: Quarter 2 (April - June) 2021
Invoice Date(s): April 1 - June 30
Garbage Hauler: Advanced Disposal
Returned Mail/Notice Concerns?:
Stated Reason for Appeal (if given): Property owner purchased property in January 2021. They have been trying to access their online account in order to set up billing. However, to get into their online account, they stated that they need to have the following three different number 1) account 2) site 3) invoice. They stated that they have never received any of these numbers from Advanced. They have called Advanced numerous times to get these numbers. However, each time they have called, the CSR have provided numbers that don't work to access their online account. In addition, they have not received an invoice since they purchased the property. They did try to pay their Q2 2021 invoice in May but it appears as though the payment was not taken out of their account. Therefore they feel as though they should have to pay late fees for an invoice that they never received.
Staff Comments: Hauler records confirm that there were issues with the account. They have set up a new one with the property owner. In addition, staff noted that the hauler combined the Quarter 1 2021 delinquent invoice amount ($116.38) with the Quarter 2 2021 delinquent invoice amount ($101.20) in the Quarter 2 2021 assessment roll sent to the city. As the deadline for submitting Quarter 1 2021 delinquent invoices to the city was April 5, 2021, this action is not currently permitted under the current contract. Due to this an...
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