17. Staff does not recommend removal or reduction.
Zimny: Does Public Works have any sort of policy about response time for submitted
ticket like this and what is the general policy?
Barden: When property owner made a report, we processed them in the order received
and then we get the report and submit to the hauler, and the hauler has until the next
business day to collect the cart.
Zimny: So, in general a 24-hour response time policy from your business day from
receiving the ticket which sounds like Public Works did do. Mr. Grigsby, why are you
appealing?
Grigsby: This happened before and continues to happen and I was unaware it was a
situation to where the folks who collected the garbage prior to the city taken over and
they had a different policy and when they missed so many times, they gave me a
percentage off so I wasn’t unaware of it. It changed over and I told them they missed
pick up so many times and I paid the bill, expecting a proration of the bill and I was
told they would not do that and told me to appeal. So, I am appealing the $28.00 and
felt like I shouldn’t have to pay that. If the trash was missed, I think that is fair to
prorate even though I paid the bill and if divided up quarterly, it was like $83.
Zimny: Ms. Barden, which bill was short paid by $28.00?
Barden: It’s Quarter 1, the Jan to March.
Zimny: I see that and our paperwork says $113.19, but the actual amount here is $28?
Barden: He made partial payment.
Zimny: what is the cost of a missed pick up?
Barden: we have a monthly charge and if we divide it evenly, it’s like $8.71.
Zimny: So theoretically, his math is correct, it’s roughly $28.13 times by 3. You did
report a missed pickup on March 1 for the Feb 26?
Grigsby: When I called, they said they had a hot line, and someone would get back.
Thursday was my pickup day. When I came home, I would look into my trash and if
missed, I would call up the city number and would leave a message. I don’t wait and
would do it right away. Hopefully the truck would go onto the other block, and they
would come back and pick up. If missed, I don’t want squirrels in my trash or wait
until Wednesday, because the trash would smell so I would call back right away. There
is no delay in my response, but a delay from the city.
Zimny: the city switched to being in charge of hauling in April 2025? Did you have no
missed pickup between April 2025 and March of 2026 or did you not lived there?
Grigsby: I owned the house for 52 years. There hadn’t been consistence and she didn’t
have records of who the previous hauler was. I usually call them 10-15 times a year
Zimny: Just want to clarify if you knew the policy of the pickup since it’s been a year
later.
Grigsby: I paid my bill religiously. It was never a problem before, but with this whole
bill, it has been a fiasco.