owner has now switched to a smaller service level and placed a unit on hold moving
forward.
McReynolds: I received a bill immediately when I moved there. [Someone] was upset
with me for calling and asking. I am being punished, I should have closed my mouth
and paid the bill. For 3 weeks I didn’t get any carts removed from my property.
January, February 2024. I don’t like paying extra money to anybody. I am still being
charged for two cans. I was informed I could put a hold on one of the units, Jillian told
me that and has been great on educating me on this. I was there for six or seven
weeks total. I shouldn’t have to pay a late fee on something I didn’t—
Moermond: you’re really muffled on and off, so just note that, we’re all listening really
hard.
McReynolds: I didn’t even move in until December.
Moermond: that responsibility switches at closing. I’m a little disappointed that Aspen
didn’t provide an actual invoice. Staff can explain it, but that isn’t the same as an
itemized invoice.
McReynolds: I have a friend who uses them too and our bills our totally different. He
lives in St. Anthony.
Moermond: St. Paul has an organized system with a contract with a consortium of
haulers with set rates. I can only deal with the bill in front of me, which is the first
quarter of 2024 which includes some of the last quarter of 2023. They’re charging you
half that quarter. We can get you the invoice, that’s not a problem.
What else would you like?
McReynolds: I don’t want the late charges. I pay my bills. I paid them something, not
sure if you see that. Whatever they sent me a bill for I paid it.
Moermond: I can’t see their records. You may have been paying the second quarter
bill. We can find that out.
Campbell: our records show you haven’t been assessed for Quarter 2, so you did pay
that April May June bill. I now you mentioned Aspen said you were undercharged. They
started only billing you for one. We’re talking today is just the first quarter, the $400
that has not been paid and how we can help with that. That goes from November
through March at this point.
Moermond: where did late payment notices go?
Barden: they were sent to his address.
Campbell: on the most recent bill, Quarter 3, for July they did credit the account
because of the mistake and change in Quarter 2. Bill for July was only $25 due to the
credit. If you paid about $200 in April, it was rectified on your July bill.
Moermond: overpayment at that time because later he changed his level of service.
You were billed the whole amount, and then credit the next bill to get that down.
Campbell: exactly.
Moermond: so the $25 was just crediting the account for the overpayment. I’ll lay this
over to August 6 and if everything is squared away we won’t need to talk, but otherwise
we can just touch base on that.
Laid Over to the Legislative Hearings due back on 8/6/2024