units.
Hageman: there was no one on vacation, no one ill, it wasn’t rented. I filled out a form
12/10/21 and end date I said until it is rented. I sent that in. they have all the
information on that form other than the start and end date. Nothing on that form refers
to what I needed and no one ever mentioned anything about this other form you’re
talking about.
Moermond: Waste Management says they did.
Hageman: they didn’t. I’m telling you didn’t. this shouldn’t be this complicated. The
discussion shouldn’t’ be about forms, it should be about whether I owe for a service I
didn’t require or use. Go over there now if you think I am a liar. I worked for the City for
30 years. Is it supposed to be better customer service, this whole deal with trash is
like doing taxes or getting a root canal. It should be simple. In the past all I did was
call my hauler and set up delivery and cancel it when I didn’t need it. Now I get a bill
sometimes and then get another from the City. They were sending the bills to the
wrong address too, just like the notice for this hearing. I shouldn’t owe it. I didn’t
receive the service. That past one I paid $300 or $400 before I even went through this
process for not receiving service. Marcia, do you think I’m lying?
Moermond: if I happen to pay for a parking space at the Victory ramp, if I say I wasn’t
parking there between July and February, I shouldn’t have to pay the bills for that time.
You should refund me. I wasn’t there, I don’t want to pay. The thing is the guy at the
desk is going to tell me he needed to know ahead of time so he could have that space
available for someone else. The same concept applies here in terms of having the
truck do its rounds and expectations for billing. I’m not hearing the paperwork was
filled out correctly, but you are looking for an understanding since no one was living
there and you were trying to communicate that. That is what I’m hearing. I do know that
the information on what needs to be done is available. I’m also hearing you didn’t hear
that from the people you talked to.
Hageman: if the Unoccupied Dwelling Registration Form was available to me I would
have filled it out. I don’t care what the people said. It was never brought up or offered
as an option. The only option was this other one that has nothing that applies to the
unit not being rented. This is off campus student housing.
Moermond: you got a break before; you have some responsibility. I’m reading the
notes from the hearing about the 2 different kinds of forms and you have some
culpability as a professional property manager to manage this situation. No, we aren’t
talking about a ton of money. I know you think this is a customer service problem on
the part of the city. I hear you concerned that the notices going to the wrong place,
they do that because that is the address Ramsey County taxation has for you.
Hageman: they have the right address.
Moermond: so who has the right address?
Hageman: I’ll get them, then the next one I won’t-
[Hageman is disconnected or hung up]
Moermond: the charge was for one unit and a 96-gallon container?
Pillsbury; yes.
Moermond: I think he is responsible for this; I’ll recommend approval.