Busteed: yeah, I set it up for today.
Moermond: with who, do you remember?
Busteed: I don’t know. I followed the instructions on the letter when I received it a
month ago. I set it up for today. I also sent in a note.
Jillian Barden: we show him coming in January 2 and asked for a $6.12 late fee to
removed—
Busteed: yeah, and I never got that addressed? Where am I at with that $16? I
haven’t gotten that back Marcia.
Moermond: my name is Ms. Moermond in this room.
Busteed: that’s what I said.
Moermond: and what is your name?
Busteed: my name is Andrew Busteed. Nice to meet you and good morning again.
Moermond: thank you, we’ll try to figure something out here. We don’t have a specific
appeal that has been filed yet—
Busteed: do you need me to come back another day?
Moermond: Ms. Barden, tell me more about the record in the Customer Service file.
Barden: he asked for a $6 late fee to be removed.
Busteed: and all I’ve received is a canned letter and no action.
Moermond: and I would love it if you would let her finish her report.
Busteed: that’s great. I’m just giving you the follow up.
Moermond: you can wait just a second and let her finish. And you didn’t even let me
start at all—
Busteed: floor is yours. Time is money baby. Let’s go, let’s get ‘er done.
Moermond: sir, you have to show up with more respect.
Busteed: I’m just going to tell you ma’am, you’ve successfully taken my wife to close
her building and her business in St. Paul. My wife has convinced me she is happy in
her new location with her 25 people. She successfully happy moving into her new
home next month and getting away from this clown act you guys have going on down
here and this lying cheating thief down here at the end of the hall doesn’t follow his
own rules. So let’s get to the bottom of this garbage can thing! And why couldn’t you
guys have figured out this solution in the beginning with Waste Management? You
took away my 25 year carrier—if you really wanna know it was my 50 year carrier
because my parents had the same carrier! They did a fine job. Now you want to plow
alleys. You folks have to get your act together. You guys—he’s a lying thief down
here about this spot on Randolph. All the paperwork was filed. He’s just covering his
tracks so he can run for the next office. What do we need to do to get this thing
resolved because I’m done with your City and I’m moving the heck out of here. I
wanna know what needs to be done when, how much and who is going to take care
of it. And I wanna be out of here in 5 minutes! Am I clear!? *pause* YES? AM I