2
RLH TA 24-159
Ratifying the Appealed Special Tax Assessment for property at 311
RYAN AVENUE. (File No. CG2401A1, Assessment No. 240111)
Noecker
Sponsors:
Reduce assessment from $205.83 to $62.48.
No one appeared
Staff report by Lydia Campbell: the property owner originally believed that she paid this
invoice. However, she later agreed that it had not been paid. She believes that the
assessment should be reduced because she attempted to pay over the phone but was
unable to get through to a person at Waste Management, despite calling on numerous
occasions.
The property owner purchased home in December 2022 and did not set up garbage
service at that time. The property owner states that she was not receiving bills. Waste
Management now has the correct address, so property owner received the Quarter 4
bill. The property owner states that she called Waste Management in September 2023
to change service levels and only then realized an account had not been set up. The
property owner states that at that time she attempted to pay over the phone. Neither
Waste Management nor property owner were able to provide record of that payment.
The property owner states that she has attempted to call Waste Management multiple
times since to remedy the situation, but she cannot get through the automated system
to speak to a person to resolve the issue.
The Waste Management bill for Quarter 4, 2023 included service for Quarter 2 and
Quarter 3 of 2023. Haulers are not allowed to back-bill, so I am recommending
assessment be reduced to only include Quarter 4 charges with no late fees. Therefore
I recommend a reduction from $205.83 to $62.48.
Moermond: and that includes late fees?
Campbell: no, and it is for a small every other week cart, which is what the property
owner has had.
Referred to the City Council due back on 5/15/2024
3
RLH TA 24-107
Ratifying the Appealed Special Tax Assessment for property at 1110
WOODBRIDGE STREET. (File No. CG2303A2-1, Assessment No.
230118)
Kim
Sponsors:
Reduce assessment from $133.87 to $116.40.
No one appeared
Staff report by Lydia Campbell: the property owner was confused by their bills.
Property owner states that bills online don't match what the receive in the mail. Waste
Management has been sending bills for this property to assessments since Quarter 3,
2022. The property owner paid all of those bills to the hauler; however, payments were
being applied to the wrong account. Waste Management has acknowledged the issue
and is refunding property owner $929. However, the refund only covers original amount
that property owner paid to hauler, it does not include the late fees that were added
onto the bills and then paid by property owner via assessments. City staff
recommends waiving the late fee from the current pending/levied garbage